2022 was a yr full of recent milestones for us – we kicked off with Engagemint’22, our flagship occasion, launched yet one more cohort of the Startup Program and expanded our presence in Indonesia. However that’s not all! We’ve got grown even stronger with 800+ prospects globally, clocking in over 377Bn messages despatched throughout 12+ engagement channels and 110K Journeys activated.
On the product finish, we launched many new options, product enhancements, onboarded integration companions, and extra to #SimplifyRetention for what you are promoting. Proceed studying to make amends for all the pieces we’ve been as much as earlier than we wrap up this yr.
Options within the highlight
Suggestion & Catalog
We enabled the ability of advice on the marketer’s fingertips with the Suggestion and Catalog characteristic launch. With this characteristic, now you can add your product catalog, use it to fetch up to date product data, and enrich your personalised messages. You too can create suggestion methods based mostly on any customized occasion and ship personalised consumer suggestions throughout channels, together with e-mail, WhatsApp, Push notifications, and extra. To know extra on how you can leverage this characteristic, learn our weblog.
App Personalization
Extending personalization capabilities from web site to app! This yr we launched app in-line that can assist you serve personalised experiences to customers on the app. Much like our earlier internet in-line launch, this characteristic means that you can leverage consumer attributes and customized occasions to seamlessly personalize any a part of your app with out serving pop-up campaigns.
With app in-line, you may:
- Personalize any a part of your app (hero banner, class pages, and extra),
- Make the most of any customized occasion or consumer attribute to personalize your message, and
- Present a seamless consumer expertise with personalised banners merging seamlessly along with your app UI.
To entry this characteristic in your WebEngage dashboard, attain out to us at product@webengage.com.
Shopify integration
Buyer engagement and retention are important for D2C companies, and our integration with Shopify means that you can combine your Shopify retailer with the WebEngage dashboard in just some clicks! As soon as built-in, we robotically begin monitoring customized occasions comparable to purchases made, merchandise added to cart, and extra. Leverage the benefit and comfort of this integration for what you are promoting, and for extra inspiration on buyer engagement and retention, learn our weblog.
Marketing campaign Optimization
A small change could make an enormous distinction, and we made a number of small modifications to optimize the marketing campaign creation course of on the WebEngage dashboard. Beginning with greatest channel, you may optimize your campaigns as per your consumer’s choice. Our system identifies the very best communication channel for every consumer in your database. You may leverage greatest channel whereas creating stay segments or use them in journeys and relays.
We additionally finish the ‘when to ship’ debate for many entrepreneurs on the market with ship intelligently. This characteristic means that you can customise ship time of your marketing campaign based mostly on when the consumer is almost certainly to interact with it.
We additionally launched a cut up block in journeys and relays to transcend A/B or variation testing, cut up customers and optimize journeys in actual time. You should use this block to check completely different ship time or channel methods. Consult with our weblog for an in depth learn on this characteristic.
Cell Push enhancements
Push notifications have at all times been a vital a part of app advertising technique, and we centered on 2 features – supply and marketing campaign creation. On marketing campaign creation, we enhanced the creation course of by enabling you so as to add background colours, wealthy textual content and media, message abstract (for Android), and subtitles (for iOS).
We launched assist for Chinese language gadgets comparable to Xiaomi and Huawei on the supply finish to boost push notification supply. Mixed with our amplification engine, it may possibly increase the supply of your push notifications by as much as 75%. To know extra about it, learn our weblog.
Predictive Segments & Engagement Rating
We’re on a mission that can assist you leverage machine studying in your advertising campaigns. With that in thoughts, predictive segmentation takes the guesswork out of segmenting your viewers. By figuring out a enterprise occasion, comparable to a purchase order made, you may create segments of customers almost certainly, reasonably doubtless, and least prone to carry out the required occasion. Learn extra about it in our weblog put up.
In addition to this, now you can rating customers based mostly on numerous customized and system occasions. This lets you bucket customers performing sure actions and create a strategic advertising marketing campaign. You should use engagement scoring to section customers and ship contextualized messages.
Please observe: Each of those options are a part of our BETA launch, so in the event you want to entry them, drop us a request at product@webengage.com.
Enabling a cohesive advertising technique
Fragmented buyer information throughout completely different platforms can create hindrances in offering a seamless buyer expertise, and we perceive that. In 2022, we onboarded 20 integration companions to chop by information silos and simplify buyer engagement.
What’s subsequent?
That covers our roundup for 2022. What new options and updates do you have to anticipate in 2023? Keep tuned for updates about exporting funnel lists, notification inbox, and extra. Look out for month-to-month product updates to know once we go stay and to get entry to those options.
When you want to allow any options mentioned above or an present associate integration, attain out to us at product@webengage.com or get in contact along with your Buyer Success Supervisor.
