A Day within the Lifetime of our Implementation Supervisor

Studying Time: 4 minutes

On this “A Day within the Lifetime of…..” sequence, we speak to somebody from MoEngage to seek out out what their common workday seems like, from how a lot espresso they drink and their profession aspirations to how they maintain their clients pleased and engaged. This second version options Sara Abdul Wajid, Implementation Supervisor at MoEngage.

What does a day in your life appear like?

My day by day duties are pushed by what my clients want. And to grasp what my clients are in search of, I get on weekly one-on-one calls with them to grasp their ache factors, their goals, the hurdles they face whereas implementing the platform and assist make their onboarding course of seamless.

To remain updated, I additionally get in contact with the client success managers to grasp the present standing of every buyer, if there are any necessities on use circumstances that would wish my enter or if we are able to schedule coaching periods to assist buyer groups in optimally utilizing the platform and get the perfect ROI.

Stroll us by way of your journey to turning into an Implementation Supervisor?

I’ve a Bachelor’s in Engineering from MITE, specialising in pc science, after  which I started my profession as an IOS developer and revealed 5 apps on the App Retailer. I used to be on this position for 3 years, whereas this was fascinating, it was lots of me sitting behind a desk coding and debugging points and errors. It was fulfilling, however I wished to work together with my clients extra and perceive their necessities and the way my code might assist them. MoEngage’s dedication to the client led me to use for the position of Options Engineer right here. For 2 years, I continued working as a Options Engineer, serving to clients debug points and supply resolutions. I used to be nonetheless chatting with my clients by way of tickets or electronic mail, I wished to humanise issues a bit extra, so I made a decision to begin as an Implementation Supervisor. This position allowed me to work together with the client from kick-off till go-live and past.

What’s the perfect factor about your job?

Each buyer brings in a brand new use case distinctive to them. I really feel this presents me with an enormous alternative to be taught extra and analysis the perfect resolution for his or her problem. There’s by no means a boring day, and every day brings new alternatives for information and studying!

What about working for MoEngage excites you probably the most?

MoEngage is a product-based firm, we work in tandem to construct the identical product. We’re not handled as only a useful resource, the corporate makes us really feel and consider all of us have a job to play. The product is constructed by us, so there’s lots of hands-on studying that we get, it offers me an enormous sense of satisfaction to see what we created being utilized by pleased clients. 

The opposite factor that makes me pleased to be part of MoEngage is how open to serving to the group is right here. They’re at all times open to serving to, pitching in wherever it’s wanted and answering questions. If I would like one thing from our CEO, I can method him, and I do know he’d be pleased to assist. 

The truth that the group is so approachable and accessible is likely one of the finest issues about working right here. As an implementation supervisor, I’ve technical questions on new options we’ve launched. We not too long ago launched WhatsApp Enterprise Integration. Since it’s new, not many individuals within the firm have labored with this characteristic, however it was straightforward to stroll as much as the group that constructed the characteristic to grasp how they did this. These values make the work atmosphere very productive.

What’s your favorite technique to unwind?

I take pleasure in cooking and discover it very enjoyable. I began cooking after shifting out and residing by myself. However necessity quickly turned to ardour, and I began experimenting with meals. I additionally love consuming out and attempting new cuisines. Going to new locations and weekend getaways can also be a good way for me to unwind.

In the course of the week, I work out to maintain my psychological and bodily well being in tiptop situation. That is at all times was a wonderful means for me to exit and begin my day proper.

What are a few of the books or sequence you’d suggest to our readers?

I really like binge-watching Breaking Unhealthy and Recreation of Thrones. I additionally take pleasure in watching crime documentaries. 

Two of my favorite books of all time are “The 48 Legal guidelines of Energy” by Robert Greene and “The Shining” by Stephen King. 

The debut non-fiction guide by Robert Greene outlines the artwork of not directly acquiring energy based mostly on the principles set forth by profitable women and men for hundreds of years. These are compilations from the writings of strategists as nice as Solar Tzu and Clausewitz, statesmen as illustrious as Bismarck and Talleyrand, and a few of the different highly effective personalities to have walked the earth. The premise of the legal guidelines is that sure acts encourage energy whereas others curtail it.

“The Shining” is one other guide I can by no means put down. The guide is a horror thriller with a masterfully delivered tempo. The guide combines pure, supernatural components and complicated characters in a single story.

As we wrap up when you needed to share golden guidelines that enable you to ship probably the most worth to clients as an Implementation Supervisor, what would they be?

On this position, all the things revolves across the buyer and rightly so, conserving in contact along with your buyer to grasp their challenges and distinctive wants are key to succeeding on this position. The tip objective ought to at all times be to maximise worth and ROI for the client. 

Your efforts must be to scale back time to income recognition and supply clients with a quick and efficient onboarding expertise. And internally to make sure continuity between gross sales and CSMs.