Robert Collins, Director of Buyer Success for Strategic Accounts, has been with Department for 3 and a half years. He’s an lively a part of Department: from influencing our product innovation, to constructing our tradition, to working a dynamic workforce, Robert has touched a whole lot of the Department enterprise. When he isn’t at work, he spends time with family and friends within the Bay Space and celebrates his child daughter’s main milestones (most lately, studying to stroll)! Learn on to listen to how Robert found Department and the way he leads from the entrance to optimize his workforce.
What does a standard day at Department seem like for you?
Because the Director of buyer success for our strategic accounts, I help a few of our largest clients from an annual contract worth (ACV) perspective. This implies my workforce and I are engaged on a number of the most refined cross-channel campaigns with the largest manufacturers on the planet. We focus our vitality on figuring out methods for us to offer worth for these clients. We do that by figuring out how they’ll leverage the Department platform to maximise their use circumstances and in the end drive development and meet or exceed the KPIs that they provide us. That relationship can be useful to offer suggestions internally as properly; we encourage product updates so Department improves and evolves our product over time to proceed to fulfill our clients’ wants.
What’s the very best piece of recommendation you’ve obtained in your profession?
All of us have targets that we attempt to accomplish in our jobs, however if you’re main and creating a workforce, the individuals are a very powerful element.
Sure – you may handle the job perform, sure – you may handle the job duties, however in the end you’re managing individuals. And individuals are the inspiration of the function.
The whole lot from hiring, to opinions, to skilled growth planning, to day-in and day-out help of your individuals is extremely essential. All of your direct reviews are completely different, which typically means they require completely different ranges of help and motivation as properly. I strongly imagine in main by instance and main from the entrance so my workforce can see that I’m in it with them day-to-day.
As a lot as I’ve realized the significance of delegating, I’ve additionally realized the significance of constructing a workforce that is aware of tips on how to lean on one another. Whenever you’re on a workforce that helps each other, managing the job perform and duties and hitting your metrics turns into rather a lot simpler.
What do you worth most about your coworkers?
Individuals who just like the problem and lean into the chance to work by obstacles. As a lot as Department has grown, we’re nonetheless increasing and at instances perform like we’re within the small startup section although we’re eight years previous. So we require people who find themselves adaptable and have diligence to work on our workforce. The individuals who we rent are excited by that setting and flourish in it.
You’ve had an thrilling 12 months, inform us what’s new in your life!
Within the final 12 months my spouse and I had a latest addition to our household! We have now a child woman, she simply turned one. She is the enjoyment of our world, a whole lot of enjoyable to say the least. My whole life is concentrated on her.
I’m from the Bay Space, and I’m fortunate to have a whole lot of family and friends close by. My village is massive, which is a blessing, and spending time with them is essential. It’s been so thrilling to introduce my daughter to them, we received extremely fortunate along with her. And she or he simply began strolling so issues are getting much more thrilling right here.
What motivates you?
My daughter. Offering an instance of an excellent work ethic, having integrity, and taking delight in my work. I’m motivated to offer for her future and do work that makes me proud and units an excellent instance for her. I wish to do all I can in order that she has each alternative to attain the issues she desires to in life. If my laborious work can set her up for that, then I’ll proceed to do it.
What do you’re keen on about your job?
The workforce. Department had an awesome fame once I joined. It was essential for me to leverage that and say, “Is that this a spot I can develop?” And I’m glad I joined as a result of my time right here — the final two years specifically — have been nice. I’ve seen my workforce develop and I’m extremely pleased with the oldsters who’re part of it: they’ve all hit the bottom working and have added a whole lot of worth. It’s been actually nice to see individuals flourish and lean into an organization with a development mindset.
How has Department grown throughout your tenure right here?
I’ve been right here for about three-and-a-half years, and Department has practically tripled in dimension since I began. We’ve developed from a scrappy mid-sized startup to a mid-market enterprise. It’s been so thrilling to see individuals develop into management roles right here, and, after all, the evolution of the product itself is thrilling as properly. It’s been cool to see our positioning and messaging develop round our MLP market management place, web optimization attribution, QR codes, and different use circumstances to fulfill market demand and help our clients.
What made you select to work at Department and what makes Department completely different from different locations you labored at?
I used to be really working within the martech ecosystem house earlier than becoming a member of Department. I labored for an organization that centered on advertising and marketing automation, and we occurred to have a ton of mutual clients with Department – they have been all utilizing Department hyperlinks throughout the platform. My consciousness of Department, and the fame it has, actually began with clients. All day lengthy I used to be working with clients who have been referencing Department information, or quoting what their Department CSM had mentioned. All of my clients appeared obsessed with their Department expertise, and I spotted foundationally how essential that was. I used to be excited once I realized that Department was able to construct out a strategic workforce — it was precisely what I used to be on the lookout for. It was an awesome ecosystem and function match and was a superb alternative to develop in my profession.
Any parting phrases?
There’s one other piece of recommendation I received throughout an fascinating interval of my life. It’s a easy quote, “Don’t let anyone steal your sunshine.”
There are going to be so many issues getting thrown at us in life. When you have data of self and are in a position to settle for who you might be and the way you’re evolving, you don’t have to let individuals affect your vitality in a foul manner. Issues are cyclical in nature, there’s all the time sunshine across the nook.
