Robert Collins, Director of Buyer Success for Strategic Accounts, has been with Department for 3 and a half years. He’s an energetic a part of Department: from influencing our product innovation, to constructing our tradition, to working a dynamic workforce, Robert has touched a variety of the Department enterprise. When he isn’t at work, he spends time with family and friends within the Bay Space and celebrates his child daughter’s main milestones (most not too long ago, studying to stroll)! Learn on to listen to how Robert found Department and the way he leads from the entrance to optimize his workforce.
What does a traditional day at Department appear to be for you?
Because the Director of buyer success for our strategic accounts, I help a few of our largest prospects from an annual contract worth (ACV) perspective. This implies my workforce and I are engaged on among the most subtle cross-channel campaigns with the largest manufacturers on the planet. We focus our vitality on figuring out methods for us to supply worth for these prospects. We do that by figuring out how they’ll leverage the Department platform to maximise their use circumstances and finally drive development and meet or exceed the KPIs that they offer us. That relationship can be useful to supply suggestions internally as properly; we encourage product updates so Department improves and evolves our product over time to proceed to satisfy our prospects’ wants.
What’s the most effective piece of recommendation you’ve obtained in your profession?
All of us have targets that we attempt to accomplish in our jobs, however once you’re main and growing a workforce, the individuals are crucial part.
Sure – you possibly can handle the job operate, sure – you possibly can handle the job duties, however finally you’re managing individuals. And individuals are the inspiration of the position.
All the things from hiring, to opinions, to skilled growth planning, to day-in and day-out help of your individuals is extremely essential. All of your direct stories are totally different, which generally means they require totally different ranges of help and motivation as properly. I strongly imagine in main by instance and main from the entrance so my workforce can see that I’m in it with them day-to-day.
As a lot as I’ve discovered the significance of delegating, I’ve additionally discovered the significance of constructing a workforce that is aware of easy methods to lean on one another. Once you’re on a workforce that helps each other, managing the job operate and duties and hitting your metrics turns into quite a bit simpler.
What do you worth most about your coworkers?
Individuals who just like the problem and lean into the chance to work via obstacles. As a lot as Department has grown, we’re nonetheless increasing and at instances operate like we’re within the small startup section though we’re eight years previous. So we require people who find themselves adaptable and have diligence to work on our workforce. The individuals who we rent are excited by that atmosphere and flourish in it.
You’ve had an thrilling yr, inform us what’s new in your life!
Within the final yr my spouse and I had a current addition to our household! We have now a child woman, she simply turned one. She is the enjoyment of our world, a variety of enjoyable to say the least. My complete life is concentrated on her.
I’m from the Bay Space, and I’m fortunate to have a variety of family and friends close by. My village is massive, which is a blessing, and spending time with them is essential. It’s been so thrilling to introduce my daughter to them, we bought extremely fortunate along with her. And she or he simply began strolling so issues are getting much more thrilling right here.
What motivates you?
My daughter. Offering an instance of a superb work ethic, having integrity, and taking satisfaction in my work. I’m motivated to supply for her future and do work that makes me proud and units a superb instance for her. I wish to do all I can in order that she has each alternative to realize the issues she desires to in life. If my exhausting work can set her up for that, then I’ll proceed to do it.
What do you like about your job?
The workforce. Department had an ideal status after I joined. It was essential for me to leverage that and say, “Is that this a spot I can develop?” And I’m glad I joined as a result of my time right here — the final two years particularly — have been nice. I’ve seen my workforce develop and I’m extremely pleased with the oldsters who’re part of it: they’ve all hit the bottom working and have added a variety of worth. It’s been actually nice to see individuals flourish and lean into an organization with a development mindset.
How has Department grown throughout your tenure right here?
I’ve been right here for about three-and-a-half years, and Department has practically tripled in measurement since I began. We’ve developed from a scrappy mid-sized startup to a mid-market enterprise. It’s been so thrilling to see individuals develop into management roles right here, and, after all, the evolution of the product itself is thrilling as properly. It’s been cool to see our positioning and messaging develop round our MLP market management place, search engine optimization attribution, QR codes, and different use circumstances to satisfy market demand and help our prospects.
What made you select to work at Department and what makes Department totally different from different locations you labored at?
I used to be really working within the martech ecosystem house earlier than becoming a member of Department. I labored for an organization that targeted on advertising automation, and we occurred to have a ton of mutual prospects with Department – they have been all utilizing Department hyperlinks inside the platform. My consciousness of Department, and the status it has, actually began with prospects. All day lengthy I used to be working with prospects who have been referencing Department knowledge, or quoting what their Department CSM had stated. All of my prospects appeared captivated with their Department expertise, and I spotted foundationally how essential that was. I used to be excited after I realized that Department was able to construct out a strategic workforce — it was precisely what I used to be on the lookout for. It was an ideal ecosystem and position match and was a wonderful alternative to develop in my profession.
Any parting phrases?
There’s one other piece of recommendation I bought throughout an attention-grabbing interval of my life. It’s a easy quote, “Don’t let anyone steal your sunshine.”
There are going to be so many issues getting thrown at us in life. If in case you have data of self and are capable of settle for who you might be and the way you’re evolving, you don’t must let individuals affect your vitality in a nasty approach. Issues are cyclical in nature, there’s at all times sunshine across the nook.
