Earlier than I start this Tidio chat evaluation, I need to make it clear that this platform me on a private stage.
As somebody who helps small companies and ecommerce companies develop, I’m at all times on the lookout for methods to enhance customer support.
And that’s precisely the place Tidio Chat is available in. It’s a chatbot and dwell chat software program resolution that may show you how to talk together with your clients extra successfully and effectively.
One take a look at their web site, and also you’ll know that it is vitally promising. However is it the fitting match for your small business?
That will help you resolve, I talk about all of the options, execs, cons, and extra on this Tidio evaluation submit. Earlier than you make the decision on whether or not or not you need to use Tidio for your small business, learn this detailed evaluation.
What’s Tidio?
Tidio is a chatbot and dwell chat software program resolution that helps you talk together with your web site guests in real-time. It’s a highly effective software that can be utilized to extend gross sales, engagement, and buyer satisfaction.
Tidio dwell chat software program permits companies to supply glorious customer support and assist. That brings us to the query:
Who ought to use Tidio chat?
Any enterprise that wishes to cut back the variety of customer support points, improve gross sales, and enhance buyer satisfaction.
Moreover, Tidio gives a variety of options similar to multichannel communication, chatbot creation, customizations, and integrations. Total, Tidio is a vital software for any enterprise that wishes to supply glorious customer support and assist.
I examined the platform and it does have superb options associated to dwell chat and chatbots.
For this Tidio chat evaluation, I’ll strive to make sure that I cowl each the elements of the platform properly.
What Are the Execs and Cons of the Tidio App?
I do know lots of you need an summary of what’s superior and what’s not so nice in regards to the platform. So, I got here up with just a few key factors that I feel are essential to think about when deciding if Tidio is best for you.
Execs
- It is very user-friendly and straightforward to arrange.
- Tidio gives a free trial so you possibly can strive it out earlier than committing to a paid plan.
- It’s suitable with a number of working methods.
- It’s mobile-friendly.
- Tidio has a number of customization choices.
Cons
- Tidio is usually a bit dear for some folks.
- Managing a number of chats could be difficult.
Pricing, Charges, and Funds
Tidio has just a few completely different pricing choices, all of that are very reasonably priced. The most simple plan is totally FREE, and contains the entire important options you must get began with dwell chat.
If you happen to want extra options, like analytics and chatbot templates, then you possibly can improve to one of many higher-priced plans. The very best half is that you don’t want a bank card for 3 out of the 4 paid plans.
Plus, free trial is obtainable with the intention to get an thought of the platform earlier than you resolve to subscribe to the paid plans.
Here’s a fast overview of all of the pricing choices accessible for Tidio:
- Free Plan: $0/month
- This plan is nice for freelancers or micro-companies who need fundamental performance.
- Communicator Plan: $15.83/month
- This plan is nice for small firms or ecommerce companies who need Shopify integration, limitless conversations with the dwell chat function, and analytics options.
- Chatbots Plan: $32.50/month
- This plan is nice for companies who need entry to a visible chatbot editor, readymade chatbot templates, and Zapier integration.
- Tidio+ Plan: Ranging from $240.83/month
- This plan is ideal for larger companies who want multisite assist, e mail advertising and marketing, and customized integrations. With this plan, you get chatbot constructing help and a devoted buyer success supervisor.
Particular Notice: You can begin a FREE trial and get 20% off for any subscription plan on Tidio Chat with the coupon code, “SHANEBARKER.”
Tidio Stay Chat Options
On this part, I’ll cowl all the principle options of Tidio dwell chat software program and even talk about its consumer interface, integrations, and assist primarily based on my private testing of the platform. I need to offer you a complete overview so you possibly can perceive what Tidio is all about.
For this Tidio chat evaluation, I arrange a free trial account. Because it’s a recent account, you’ll see 0 leads and no analytics. However you’ll get a good suggestion about what Tidio has to supply on this evaluation submit.
Person Interface
Tidio has a clear, trendy interface that is very user-friendly.
If you join a free account, Tidio asks you to enter some fundamental data – your title, e mail deal with, and firm particulars.
Within the subsequent step, they suggest the very best chatbots primarily based in your trade. You may even customise the message that you simply need to ship your guests.
Within the final step for setup, you possibly can even select to put in the Tidio code in your web site.
It’s a fast and straightforward setup – received’t take you greater than 5 minutes.
After you join Tidio, you might be taken to a neat dashboard. The dashboard is split into tabs for various areas of the app, and you’ll simply change between them.
As you possibly can see within the screenshot beneath, it reveals you your acquired leads, month-to-month chatbot restrict, and variety of guests in your web page.
Other than the dashboard, the black panel on the left has 5 different choices: Inbox, Chatbots, Vistors, Contacts, and Analytics.
Guests Tab
At any time when a customer sends you a message, you’ll be notified within the Customer’s Tab within the Unassigned part.
Right here, you’ll see a uniquely generated customer ID together with their e mail deal with and their title.
Subsequent to the title of the customer, Tidio reveals the title of the operator dealing with that specific dialog.
If it doesn’t seem, which means nobody is dealing with that dialog. It’s your cue to assign somebody to deal with it or do it your self!
You’ll additionally see a flag that signifies the nation that your customer’s IP deal with is from. Along with this, you’ll be capable to verify the browser and the URL that they’re viewing.
Chatbot Components
If you wish to see the chatbot parts that Tidio gives, you possibly can click on on the “Chatbot choice” from the black panel on the left.
The platform gives templates of 4 differing types: Methods, Improve Gross sales, Generate Leads, and Remedy Issues.
Let’s see what every of those classes has to supply. Let’s begin with “Methods.”
As you possibly can see there are three templates every to extend gross sales and resolve issues. What I like about these templates is that every one is designed that can assist you obtain a selected aim.
Improve Gross sales
This selection has twelve completely different templates. Whether or not you might be an ecommerce proprietor seeking to present a brand new low cost to your guests or present product suggestions, there’s a template for you.
Generate Leads
For lead era, Tidio has templates by means of which you’ll ship the newest information updates or acquire consumer data through subscriber kinds.
What’s stunning is that they’ve a particular bot for actual property web sites. Utilizing this bot, you possibly can create certified leads and put together a personalised supply particularly in your clients.
Remedy Issues
If you wish to reply buyer FAQs, then this class of chatbot templates from Tidio is for you. It has particular templates for eating places and on-line shops.
Whereas these templates are nice, don’t fret should you don’t discover something that fits your wants. You can even create chatbots from scratch.
You may click on on any of the three classes beneath the “My Chatbots” choice and choose the “Create from Scratch” choice. Let’s see the “Generate Leads” choice.
Subsequent, you possibly can select how your guests can interact together with your bots. From the given choices, I’m choosing the primary one – “First go to on website.”
This takes us to the drag-and-drop chatbot builder whereby you possibly can see three important columns: Actions, Triggers, and Circumstances.
These are all classes of nodes – that are thought of constructing blocks of chatbots. When linked in a logical method, they program the chatbot to take an motion at a selected time.
Take a look at the screenshot beneath to grasp what Actions, Triggers, and Circumstances are all about.
By utilizing completely different permutations and mixtures of those, you possibly can create a totally practical chatbot on this drag-and-drop chatbot builder.
An entire Tidio chatbot design will look one thing like this:
Whereas it does have nice customization choices, remember that you possibly can’t ship movies, audio, or attachments by means of the Tidio chatbot.
Customers
What if you’d like to check out all of the customers who’ve interacted together with your Tidio chatbot? Out of your dashboard, you possibly can click on on “Go to Contact Listing.”
If you try this, you need to see an inventory of all customers. Since I don’t have any but, this part is empty.
However you possibly can there may be an choice to export the information and even delete particular contacts. You may even add filters primarily based on location, marketing campaign standing, channel, and different parameters.
It is a nice strategy to create an inventory of contacts for focused campaigns.
Messages
With Tidio, you possibly can’t ship broadcast messages or sequences. Nonetheless, you should utilize situations in your bot stream to tailor your messages to particular audiences.
What’s extra, Tidio has multi-language settings. So, you possibly can create chatbots in several languages, together with Danish, Dutch, German, French, Russian, Portuguese, Italian, and others.
To make use of a distinct chatbot language, you possibly can observe this path: Settings > Translations > Choose Language
AI & NLP
For absolute freshmen within the chatbot trade, right here is a few context:
Pure language processing is without doubt one of the forms of synthetic intelligence that makes an attempt to acknowledge and comprehend pure language spoken by folks each day.
With NLP, chatbots can reply inquiries submitted in reply to phrases entered by customers.
With out NLP, chatbots should rely solely on pre-made resolution stream charts. It could not present correct data. So, clearly, you need a good chatbot that gives dependable data.
How will you add an NLP set off to your Tidio bot?
For this, you should utilize the “Customer says” node.
When you add this node to your chatbot stream, you possibly can add the suitable dialog language and dialog matter. If you happen to don’t discover the related matter listed, you possibly can go for “Customized.”
Lastly, you possibly can add set off phrases and phrases that set off this bot. In order for you this set off to work effectively, I might suggest that you simply add as many phrases as potential.
The extra you feed their NLP engine, the higher the prospect of getting the required response.
Channels
By now, you already know that Tidio allows you to add bots to your web site. However that’s not all. It additionally has Instagram and Fb Messenger integration. So, you possibly can create chatbots for these social media platforms as properly.
This implies you possibly can instantly ship product integration to FB Messenger or IG customers’ DMs.
Integrations
Tidio comes with some integrations with among the finest instruments on the market. Here’s a listing of a few of them:
- Shopify
- WordPress
- Squarespace
- Magento
- WIX
- BigCommerce
- WooCommerce
- Joomla
- Google Analytics
- Mailchimp
…and others
Advertising and marketing
As I mentioned within the earlier part, you should utilize Tidio for Instagram advertising and marketingand Fb advertising and marketing. With chatbots on these two platforms, you possibly can increase your leads and get extra conversions.
Analytics
The analytics function is barely accessible within the higher-tier plans for Tidio.
The platform offers insights into the next:
- Whole variety of conversations
- Dialog traits
- Busiest hours
- Response time
- Satisfaction scores
- Operators efficiency
I like how straightforward it’s to verify the variety of conversations on a day by day or month-to-month foundation. Here’s a pattern graph for day by day conversations on Tidio.
In order for you a extra detailed dialog report, Tidio additionally offers an hour-to-hour breakdown.
On this Tidio evaluation, this function will get additional brownie factors as a result of you should utilize it to plan your operator’s schedule when you see a selected sample emerge.
And if you wish to hold a tab on consumer expertise, you possibly can take a fast take a look at the response time. It tells you the way lengthy a buyer has to attend earlier than they obtain a reply from an operator.
If you happen to give customers the choice to supply scores after their interactions, it’s also possible to verify the Satisfaction Scores.
If you happen to discover that there are lots of adverse scores, you possibly can verify every of those conversations to see what went incorrect.
Alternatively, you possibly can verify constructive scores to see what your guests are pleased with.
Along with this, you will get an evaluation of every operator’s efficiency primarily based on the response price and satisfaction scores on Tidio.
Ecommerce
For ecommerce companies, Tidio offers integrations with Shopify, WooCommerce, and BigCommerce. That makes it
What’s extra, Tidio has particular chatbot templates that may show you how to upsell merchandise/companies, and scale back cart abandonment.
Templates & Cloning
As we mentioned within the earlier sections, Tidio has over 25 chatbot templates that make it straightforward for customers to create bots in minutes. Even in case you are making a chatbot from scratch, it’s potential to duplicate chatbot parts on Tidio for faster creation.
Optimization
If you wish to optimize your chatbot efficiency, A/B testing is the best way to go. At a fast look, it’d seem to be Tidio doesn’t supply this function. Nonetheless, there may be an choice that allows you to do it.
You may arrange A/B testing in your Tidio chatbots with the “Randomize node.”
If you use this node earlier than a message, half customers will get response Some time the opposite half will get response B.
By evaluating the click-through price, you possibly can optimize your chatbot.
Help
Tidio’s Buyer Help crew is obtainable 24/5. You may attain them through the next channels:
- Tidio panel
- Tidio homepage
- Electronic mail at assist@tidio.web
There is no such thing as a cellphone assist accessible however they’re fairly fast to reply through the dwell widget. If you happen to e mail them, you possibly can anticipate a response inside 24 hours on weekdays.
Tidio Vs ZenDesk: Which Platform is Higher?
If you happen to’re researching dwell chat software program for your small business, likelihood is you have come throughout each Tidio and Zendesk. Each are nice choices with their very own distinctive options, however which one is the very best in your wants?
That will help you resolve, let’s check out Tidio vs Zendesk.
Tidio Overview
We now have already mentioned that Tidio is a dwell chat software program that permits you to talk together with your web site guests in real-time.
It is easy to make use of and arrange, and it has numerous options that make it an important choice for companies of all sizes.
Small companies who’re on a decent funds can actually profit from their FREE plan. The very best half is that it comes with a number of chatbot templates with completely different use circumstances.
Additionally, their superior paid plans have ecommerce integrations with Shopify, BigCommerce, and WooCommerce making it an important choice for ecommerce companies.
Utilizing this platform, you possibly can concentrate on getting leads from Instagram and Fb.
Zendesk Overview
However, Zendesk is a dwell chat software with wealthy performance. However all of it comes with a hefty price ticket. This Tidio chat various doesn’t have a free plan however their paid plans begin from $19/month.
Whereas they’ve restricted options for ecommerce companies, they supply a ton of integrations with the highest enterprise apps.
Utilizing their platform, you will get leads from WhatsApp, WeChat, LINE, Fb Messenger, and different platforms.
So, which one is best: Tidio or Zendesk?
It is determined by your funds and wishes. For larger companies which have an enormous funds and wish superior options, Zendesk is the best way to go. In any other case, you need to think about using a Zendesk various.
For freelancers and small to mid-sized companies, Tidio gives extra worth for cash. Even for large companies, Tidio chat has options that may assist them construct dependable chatbots and offers nice dwell chat customer support.
FAQs
1. What’s Tidio chat?
Tidio chat is a dwell chat and chatbot software program resolution that permits you to talk together with your web site guests in real-time.
2. Is Tidio chatbot free?
Sure, the essential plan for Tidio chat is free.
3. Is there a Tidio chat app?
Sure, you possibly can obtain the Tidio app in your desktop. It’s suitable with Home windows 7, 10, 11, and macOS. Tidio chat app can be accessible on iPhone and Android units.
4. obtain Tidio chat?
Listed here are the steps you possibly can observe for Tidio chat obtain:
– To get the desktop app, go to Settings and click on on the “Desktop & Cell” part.
– Click on on the related choice: Obtain for Home windows, Obtain for Linus, or Obtain for macOS.
5. Does Tidio work with WordPress?
Sure, Tidio works with WordPress.
Tidio Chat Overview: What’s the Closing Verdict?
Total, I’m extraordinarily pleased with Tidio chat. The interface is clear and user-friendly, the options are sturdy and canopy all my wants, and the customer support has been responsive and useful. I hope that this Tidio chat evaluation was useful in understanding what the software has to supply.
I feel it is an important selection for small companies and entrepreneurs who’re on the lookout for an reasonably priced, all-in-one resolution to assist them talk with their clients.
When you’ve got any questions primarily based on this Tidio chat evaluation, please be happy to say them within the feedback part. I’ll be blissful to reply them for you.
P.S. You can begin a FREE trial and get 20% off for any subscription plan on Tidio Chat with the coupon code, “SHANEBARKER.”
