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Get the most recent from FastSpring’s Assist leaders on even quicker assist decision, MailChimp adjustments, and extra.
Want FastSpring assist? Go to our Assist web page.
FastSpring gives an all-in-one fee platform for SaaS, software program, and digital merchandise companies, together with VAT and gross sales tax administration, fee localization, and shopper assist. Arrange a demo or attempt it out for your self.
The Key to Joyful Prospects: Seamless Assist With FastSpring
At FastSpring, we perceive the importance of remarkable customer support in constructing robust relationships together with your valued purchasers. Our devoted workforce is dedicated to making sure buyer satisfaction for each you and your consumers.
Supporting your consumers’ transactions and downloads on our platform is a breeze. Nonetheless, when your consumers attain out to FastSpring for points like refund authorization, success, or product data that require your help, we face a singular problem.
To supply your clients with the very best expertise, we’ve reviewed our Buyer Satisfaction Surveys and recognized key elements that result in adverse suggestions:
- Sluggish response time in offering help.
- Redirecting clients to a different website for service.
To associate successfully with FastSpring and improve customer support, we suggest two easy steps after we search your assist:
- Add the right assist e-mail to your retailer settings.
- Reply promptly when FastSpring forwards assist requests out of your clients.
By following these steps, you’ll be stunned at how easy it’s to enhance buyer satisfaction. Well timed responses make clients really feel valued and supported, growing loyalty and repeat enterprise. Conversely, unresolved queries or delayed responses can result in dissatisfied clients who might share their adverse experiences with others.
We imagine that collectively, we will create a seamless buyer assist expertise that can bolster your corporation and strengthen buyer loyalty.
Thanks for selecting FastSpring as your associate in delivering distinctive buyer experiences!
Luanne Albright
Buyer Assist Supervisor
Getting the Assist You Want: 5 Finest Practices for Submitting Assist Circumstances
When reaching out to a assist workforce for help, offering particular and detailed data is essential for a fast and environment friendly decision. By together with important particulars upfront, you possibly can assist the assist workforce perceive and diagnose the problem extra successfully, minimizing pointless back-and-forth communication.
Take a look at the next greatest practices for submitting a assist case and making certain a smoother and quicker troubleshooting expertise.
5 Nice Parts to Embrace With Your FastSpring Assist Request
Order Reference or ID Quantity
If relevant, embody the order reference or ID quantity related to the acquisition. This data permits the assist workforce to shortly find your order throughout the platform, saving time and streamlining the investigation course of.
Subscription ID Quantity
If relevant, present the subscription ID quantity related to your case. This identifier helps the assist workforce pinpoint your subscription particulars, facilitating correct help tailor-made to your particular scenario.
Clarification and Steps to Reproduce the Downside
Embrace a quick rationalization of the problem you might be going through, together with step-by-step directions to breed it. By offering clear directions, the assist workforce can try to recreate the issue in their very own atmosphere, resulting in a extra correct analysis and backbone.
Screenshots
Along with the order and subscription IDs, screenshots are extremely beneficial for visualizing and pinpointing the issue space. Even when the problem shouldn’t be straight associated to an order or subscription, screenshots can present worthwhile context and assist the assist workforce determine the basis trigger promptly.
Screencast of the Difficulty
For technical issues, errors, or advanced points, recording a screencast is the best choice. By capturing a video of the issue whereas explaining it, you present the assist workforce with a complete understanding of the problem. This technique allows us to visualise the issue in actual time and provide extra correct steering.
Submitting a assist case with particular and detailed data is essential for a swift and efficient decision. Bear in mind: Clear communication from the beginning results in faster options and ensures a smoother buyer assist expertise.
Enrique Navas
Assist Engineer
Breaking Into the B2B Market? 4 Causes to Let FastSpring Be Your Information
Are you contemplating getting into the B2B market? Don’t fear, you’re not alone on this enterprise! FastSpring is right here to be your trusted associate, making your complete course of smoother and extra manageable for you.
1. Easy B2B Purchaser Onboarding With FastSpring
Earlier than making a purchase order, B2B consumers might require you to finish particular paperwork or present important data as a part of their pre-purchase necessities. We perceive this may appear overwhelming, however right here’s a game-changer: As a service provider of file, FastSpring acts because the occasion your consumers must onboard throughout their buying journey. We deal with this whole course of for you, easing any worries you might need.
2. Helpful Doc for Vendor Setup
To make issues much more handy, now we have a complete doc available. This doc comprises all the knowledge usually wanted by most consumers for easy vendor setup. Merely obtain it right here, and be at liberty to share it straight together with your purchaser.
3. Tailor-made Onboarding Assist
Each purchaser is exclusive, and we perceive that. Some might need extra advanced onboarding necessities. In such instances, you possibly can depend on us for personalised help. Simply direct your purchaser to achieve out to us at b2b@fastspring.com, and we’ll be very happy to assist them by means of the method.
4. Easy Order Administration With Our Chopping-Edge Instruments
FastSpring provides instruments that can streamline your processes and prevent worthwhile time.
Digital Invoicing
Our Digital Invoicing instrument empowers you to create, ship, and monitor invoices electronically. This not solely ensures quicker supply to your purchasers but in addition helps you preserve a extra environment friendly enterprise method.
Interactive Quotes
Make an enduring impression in your purchasers with our Interactive Quotes characteristic. This dynamic instrument lets you create participating, custom-made quotes that can captivate your prospects. Impress them with interactive parts and an intuitive interface, elevating your model’s professionalism and supplying you with a aggressive edge.
We’re dedicated to offering you with probably the most environment friendly and user-friendly instruments, and we invite you to discover these distinctive options additional. Go to our FastSpring for B2B web page to find extra about Digital Invoicing and Interactive Quotes, together with detailed insights on how they will revolutionize your order administration course of.
With FastSpring by your aspect, getting into the B2B market turns into a hassle-free journey. We’ve obtained your again, so you possibly can deal with what issues most: rising your corporation and reaching new heights!
Beth Thorpe
Senior Platform Assist Specialist
Suggestions Issues: Enhancing Buyer Self-Service Documentation Collectively
At FastSpring, we perceive the significance of offering glorious assist and steering to our clients. Efficient self-service documentation empowers you to seek out solutions and options to your queries independently, at your comfort.
Listed below are a couple of explanation why that is essential:
- Empowering Self-Sufficiency: Complete documentation helps you develop into self-sufficient and lets you resolve easy points by yourself, with out counting on exterior help. It places the facility again in your fingers, supplying you with the liberty to discover and experiment.
- Enhanced Consumer Expertise: Clear and concise documentation improves your total expertise with our services and products. It ensures you possibly can profit from options and capabilities, resulting in elevated satisfaction and productiveness.
We attempt to repeatedly enhance our self-service documentation to fulfill your evolving wants. We worth your suggestions, because it helps us perceive what’s working and the place we will enhance.
We’re actively gathering suggestions to boost our documentation and would love to listen to from you! In case you have any recommendations you want to share, we invite you to take part in a 30-minute dialogue about your documentation journey with us. To take part within the dialogue or share your suggestions, please contact our assist workforce at docfeedback@fastspring.com. We admire your willingness to contribute and look ahead to listening to from you!
Patty Novrocki
Buyer Assist Data Supervisor
MailChimp: Integration No Longer Accessible on Basic Shops
As a consequence of adjustments in MailChimp API authentication necessities, integration with MailChimp is now not out there on FastSpring’s Basic shops.
We all know this may be an essential a part of your corporation, and that MailChimp’s API depreciation has affected you, our clients, however we would like you to know there are alternatives.
So what are you able to do?
Possibility 1: We extremely encourage you to contemplate migration to our newer Contextual shops, the place MailChimp API 3.0 is totally supported. Confer with our documentation on migrating from Basic to Contextual. Additionally, take a look at the most recent Case Examine on Partitions.io and their nice expertise with migrating from Basic to Contextual!
Possibility 2: Obtain an export of order emails anytime, and import that into your MailChimp account.
Possibility 3: Create an intersessional script or use a service like Zapier to eat FastSpring notifications, after which facilitate communication with MailChimp of their anticipated format.Contact our assist workforce to debate any of those choices in additional element. Simply submit a request from contained in the FastSpring platform, or go to https://neighborhood.fastspring.com/s/ to log in.
Shawn Auberzinski
Senior Assist Engineer
Understanding Fee Recommendation Codes and Recurring Billing Cancellation
So what precisely are Fee Recommendation Codes?
Fee Recommendation Codes are generated and returned when a recurring fee try fails. They typically include directions, signaling that the recurring billing sequence needs to be canceled. These directions are issued by the cardholder’s financial institution, on account of them explicitly requesting their financial institution to halt the recurring fee. Fee Recommendation Codes that aren’t adhered to, might end in a number of rejected fee makes an attempt and decrease conversion charges.
FastSpring’s Compliance Technique
At FastSpring, we’re dedicated to sustaining the best requirements of compliance and making certain easy fee processes for each retailers and consumers. To stick to trade laws and supply the perfect expertise, now we have carried out a course of for dealing with subscriptions related to Fee Recommendation Codes.
Scheduled Cancellation
To streamline our procedures and improve effectivity, we are going to cancel subscriptions with Fee Recommendation Codes that comprise the key phrase “cease.”
After we cancel a subscription attributable to a Fee Recommendation Code, we replace the Non-obligatory Subscription Word on the Particulars web page to incorporate the next message: “Recurring Billing Canceled per purchaser’s request – Fee Recommendation code.”
Navigate to the Particulars web page from any of the directions under:
- Looking out by Subscription ID from the World Search bar takes you on to the Particulars Web page.
- Click on on View subscription from any order/transaction related to the subscription from the Order element web page.
- Click on on the left navigation menu: Gross sales > Subscriptions. Click on on any row from the record view.
FastSpring gives an all-in-one fee platform for SaaS, software program, and digital merchandise companies, together with VAT and gross sales tax administration, fee localization, and shopper assist. Arrange a demo or attempt it out for your self.
