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Supercustomers: The Ones Who Preserve Coming Again, Once more and Once more. | by Social Tales by Product Coalition | Sep, 2024


Have you ever ever considered why buyer loyalty is necessary to profitability?

By Jon Matheson for Product Coalition

When it comes to creating gross sales, it’s actually all about one factor: prospects wish to purchase what catches their eye proper then and there. And when you’ve acquired it for them — that’s comfort, plain and easy.

However give it some thought — why does this work so properly? May it simply be as a result of a gross sales affiliate’s job is to make life straightforward for the client?

Sure — a gross sales affiliate’s job is to ship comfort.

However guess what — that’s additionally the job of a product individual.

Whether or not you’re a product supervisor, developer, or UX designer, your final job is to ship an expertise that captures what the client wishes, proper in that second.

It might not appear apparent at first, however give it some thought. While you’re a part of a product workforce, whether or not you’re designing, creating, or managing the product’s launch, you’re not simply constructing one thing.

Each product resolution you make, each function you add, shapes the way in which prospects will really feel after they use it. So it’s not nearly getting one thing into their fingers. It’s about making…

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