Volkswagen’s myVW App Now AI-Enabled with Google Cloud

September 25, 2024

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Volkswagen of America, Inc. (VWGoA), via a strategic partnership with Google Cloud, has introduced the deployment of generative AI inside the new myVW cell app.

Image source: Volkswagen — Picture supply Volkswagen

myVW apps with AI-powered Digital Assistant

Volkswagen is leveraging Google Cloud’s industry-leading AI, machine studying capabilities, and experience from Google Cloud Consulting to energy Volkswagen’s myVW Digital Assistant. It additionally to supply automobile house owners with intuitive entry to essential automobile data and companies.

The brand new generative AI-powered Digital Assistant inside the myVW app is out there for all My24 Atlas and Atlas Cross Sport automobile house owners. Drivers can entry data and solutions particular to their autos.

The myVW Digital Assistant combines Volkswagen’s linked automobile information with Gemini fashions on Google Cloud’s Vertex AI platform to ship low-latency, correct data to customers.

Atlas and Atlas Cross Sport house owners can use the brand new Digital Assistant via the myVW app to discover their house owners’ manuals and ask questions similar to, “How do I modify a flat tyre?” or “What does this digital cockpit indicator mild imply?” As well as, myVW app customers can use Gemini’s multi-modal capabilities to see useful data and context on indicator lights just by pointing their smartphone cameras at their dashboards.

Abdallah Shanti, Chief Data Officer for Volkswagen Group of America, stated, “We’re pushed to introduce new applied sciences and options that improve the possession expertise for all of our Volkswagen prospects and create love for our autos.”

He added, “AI is rising as a utility device for Volkswagen house owners to higher perceive their autos and get solutions to questions sooner and simpler. Because of our robust collaboration with Google Cloud, we’re in a position to convey beneficial expertise into our autos that assist us efficiently connect with the automobile and our prospects.”

AI-powered Digital Assistant Enhanced Driver Expertise

With the mixture of Google Cloud’s Vertex AI and BigQuery, Volkswagen is ready to floor and tune Gemini fashions on a number of information sources, together with automobile proprietor’s manuals, regularly requested questions from prospects, assist centre articles, official Volkswagen YouTube movies, and step-by-step guides.

Moreover, Volkswagen leveraged Google Cloud Consulting’s experience all through the app improvement course of, from design to deployment. This complete assist ensures that the app meets Volkswagen’s particular authorized necessities and excessive requirements and delivers an revolutionary and user-centric expertise.

Thomas Kurian, CEO of Google Cloud, emphasised the importance of this improvement, stating that Volkswagen is setting a brand new benchmark for driver experiences by leveraging superior generative AI. The multi-modal capabilities of Google’s Gemini fashions allow the digital assistant to supply extremely personalised assist to Volkswagen house owners.

Rachael Zaluzec, Senior Vice President of Buyer Expertise & Model Advertising at Volkswagen Group of America, highlighted the myVW cell app’s position in enhancing customer support. The app provides Volkswagen house owners handy and beneficial assist by consolidating varied data factors right into a single platform.

Beginning in 2025, most MY20 and newer Volkswagen automobile house owners can use the brand new Volkswagen Digital Assistant within the myWV app. The app is out there in each the Apple Retailer and the Google Play Retailer.